Policy
Shipping & Returns
Everything you need to know about shipping, delivery times, and returns.
Shipping Policy
Welcome to Velmont.
We are committed to providing you with a smooth and reliable shipping experience. Please read the following shipping policy carefully before placing your order.
1. Order Processing Time
All orders are typically processed and shipped within [1–3] business days.
Order processing time does not include weekends or public holidays.
Processing times may be extended in the following situations:
During promotional periods
Around public holidays
While inventory is being verified
If shipping address information is incomplete or requires further confirmation
2. Shipping Coverage
We currently ship to [the United States / Canada / the United Kingdom / Europe / selected countries and regions worldwide].
Some locations may not be eligible for delivery. If your address is outside our shipping range, you will be notified at checkout, or we will contact you by email after your order is placed.
3. Estimated Delivery Time
After your order has been shipped, the estimated delivery times are as follows:
United States: [5–10] business days
Canada: [7–12] business days
United Kingdom: [7–12] business days
Other International Regions: [10–20] business days
These delivery times are estimates only. Actual delivery may vary due to courier operations, weather conditions, holidays, or other unforeseen circumstances.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please note that tracking updates may take 24–72 hours to appear.
5. Responsibility for Shipping Information
Please ensure that all shipping information provided at checkout is accurate and complete, including but not limited to:
Recipient’s full name
Street address
City
State/Province
Postal/ZIP code
Phone number
Email address
If a shipment fails, is returned, or is delayed due to an incorrect or incomplete address, or because no one is available to receive the package, the customer will be responsible for any related costs or additional charges.
6. Shipping Delays
We will do our best to ensure that orders arrive on time. However, delays may occur in the following situations:
Peak shipping seasons
Weather conditions or natural disasters
Public holidays
Carrier-related issues
If your shipment is delayed, please check the latest tracking status first. You may also contact our customer support team for assistance.
7. Lost or Damaged Packages
If your package is lost during transit or arrives damaged, please contact us within [3–7] days of receiving your package and provide the following information:
Order number
Description of the issue
Photos of the outer packaging and product
Relevant shipping or tracking screenshots
We will assist in reviewing the issue with the shipping carrier and provide a suitable resolution based on the situation.
8. Changes or Cancellations After Shipment
Once an order has been processed or shipped, it generally cannot be canceled, intercepted, or changed.
If you need assistance, please contact us as soon as possible. We will do our best to help, but we cannot guarantee that changes can be made successfully.
9. Contact Us
If you have any questions regarding this Shipping Policy, please contact us using the information below:
Brand Name: Velmont
Website: velmontkicks.com
Email: [velmontkicks@gmail.com]
Return Policy
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers need to bear the round trip freight and customs charges(That means customers need to pay retunrn shipping fee and seller ship out shipping fee,and if the customs detain the products, we are not responsible).
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at .
Please contact our Customer service at to get the return address.